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Operational Overview
Real-time status of IT tickets and requests.
Open
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In Progress
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On Hold
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Resolved This Week
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Urgent
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Needs Triage
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| Title / Office | Priority | Category | When |
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Form Submissions — Last 24 Hours
| # | Title / Office | Category | Priority | Requested By | Submitted |
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Views
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Devices
Device inventory, Cloud PCs, and equipment
Enrollment:
Offices:
| Device | Assigned To | Enrollment | Status | Location | N-able | |
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| Name | Assigned User | Status | Service Plan | Device Name |
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| Item | Category | Assigned To | Location | Status | |
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Knowledge Base
Articles, devices, software, vendors, scripts — all in one place.
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Settings
Manage users, templates, portal visibility, and notifications.
Team Members
| Name | Role | Actions | |
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Add Team Member
Ticket Templates
Ticket shortcuts that pre-fill fields and checklists for common request types.
Portal Form Visibility
Show or hide request types on the employee portal.
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User Tab Access
Control which navigation tabs each user can see.
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Card Titles & Descriptions
Edit what each request-type card says on the employee portal.
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HR Card (Testing Only)
Only these email addresses see the HR request card on the portal.
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Change Form Managers
Only these email addresses see "Submit Change" (Personnel Action Form) on the HR card. Separate from the HR card testers list above — this stays manager-restricted even after the HR card opens to everyone.
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Archived Tickets
| Title / Office | Priority | Status | Assigned | Created |
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Default Checklist Tasks
Automatically added to every new ticket not created from a template.
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Vendors
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Display Preferences
Assignment Notifications
Configure how the team receives ticket assignment emails.
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Weekly IT Digest
Sends every Monday morning to each IT staff member with a summary of their open assigned tickets.
Scheduled via Cloudflare Worker
Runs every Monday at 9:00 AM Eastern. Each IT staff member receives their own email showing only their assigned open tickets.
Email Contents Per Person
- All open tickets assigned to them (not Closed/Archived)
- Ticket # · Status badge · Title · Requester · Priority
- Days open — highlighted red if older than 7 days
- Direct link to open IT Tracker
Sends a test digest to your inbox showing your current open tickets.
Sends the real digest to every IT staff member right now, outside the Monday schedule.
Setup Checklist — click to expand
- Generate a random secret string (e.g.
openssl rand -hex 32) - Add DIGEST_SECRET to Cloudflare Pages environment variables
- The daily reminders and weekly digest run from a separate scheduled Cloudflare Worker (not GitHub Actions) — see
cron-worker/in the repo. Deploy it once withwrangler deploy, thenwrangler secret put DIGEST_SECRET(same secret as above).
Notification Test Center
Send yourself a real test email for every notification type the app can send, using a disposable test ticket — nothing goes to a real requester, assignee, or vendor.
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Ticket
Activity & Notes
Today's Calendar
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Maintenance Requests
Facility repair and maintenance requests submitted by staff.
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Open
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In Progress
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Safety Concerns
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Appearance Concerns
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Onboarding — Upcoming Hires
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Employees
Select an employee
Click a name on the left to view onboarding details
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