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Operational Overview
Real-time status of IT tickets and requests.
Open
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In Progress
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On Hold
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Resolved This Week
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Urgent
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Needs Triage
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Form Submissions — Last 24 Hours
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Devices
Device inventory, Cloud PCs, and equipment
Enrollment:
Offices:
| Device | Assigned To | Enrollment | Status | Location | N-able | |
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| Name | Assigned User | Status | Service Plan | Device Name |
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| Item | Category | Assigned To | Location | Status | |
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Knowledge Base
Articles, devices, software, vendors, scripts — all in one place.
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Settings
Manage users, templates, portal visibility, and notifications.
Team Members
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Add Team Member
Ticket Templates
Ticket shortcuts that pre-fill fields and checklists for common request types.
Portal Form Visibility
Show or hide request types on the employee portal.
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User Tab Access
Control which navigation tabs each user can see.
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Card Titles & Descriptions
Edit what each request-type card says on the employee portal.
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HR Request (Testing Only)
Leave empty for everyone to see "HR Request." Add emails to restrict it to just those people. The HR card itself opens for anyone who qualifies for at least one of the three lists on this row.
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Change Form Managers
Leave empty for everyone to see "Employee Change Form." Add emails to restrict it to just those managers.
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Staffing Requisition Managers
Leave empty for everyone to see "Staffing Requisition Request." Add emails to restrict it to just those managers. Independent from the two lists above.
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Archived Tickets
| Title / Office | Priority | Status | Assigned | Created |
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Default Checklist Tasks
Automatically added to every new ticket not created from a template.
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Vendors
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Display Preferences
Assignment Notifications
Configure how the team receives ticket assignment emails.
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Weekly IT Digest
Sends every Monday morning to each IT staff member with a summary of their open assigned tickets.
Scheduled via Cloudflare Worker
Runs every Monday at 9:00 AM Eastern. Each IT staff member receives their own email showing only their assigned open tickets.
Email Contents Per Person
- All open tickets assigned to them (not Closed/Archived)
- Ticket # · Status badge · Title · Requester · Priority
- Days open — highlighted red if older than 7 days
- Direct link to open IT Tracker
Sends a test digest to your inbox showing your current open tickets.
Sends the real digest to every IT staff member right now, outside the Monday schedule.
Setup Checklist — click to expand
- Generate a random secret string (e.g.
openssl rand -hex 32) - Add DIGEST_SECRET to Cloudflare Pages environment variables
- The daily reminders and weekly digest run from a separate scheduled Cloudflare Worker (not GitHub Actions) — see
cron-worker/in the repo. Deploy it once withwrangler deploy, thenwrangler secret put DIGEST_SECRET(same secret as above).
Notification Test Center
Send yourself a real test email for every notification type the app can send, using a disposable test ticket — nothing goes to a real requester, assignee, or vendor.
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Ticket
Activity & Notes
Today's Calendar
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Maintenance Requests
Facility repair and maintenance requests submitted by staff.
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Open
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In Progress
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Safety Concerns
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Appearance Concerns
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Onboarding — Upcoming Hires
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Employees
Select an employee
Click a name on the left to view onboarding details
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